Last Updated: 11 October 2026
At Syncwellon, customer satisfaction and product quality are important to us. This policy explains how to request a return, replacement, or refund for an order placed through our website.
You may contact us to request a review if:
You received a damaged product.
You received an incorrect product or quantity.
The product appears to be defective, tampered with, or expired when delivered.
The product materially differs from its description or the product you ordered.
Another circumstance qualifies for a remedy under applicable law.
Requests will be assessed based on the circumstances and supporting information provided.
Please contact us within 48 hours of delivery, where possible, so we can investigate the issue promptly.
Please provide:
Your order number.
The product name and quantity.
A description of the issue.
Clear photographs or an unboxing video, if available.
The absence of an unboxing video will not automatically remove any rights you may have under applicable law.
For hygiene, safety, and product-integrity reasons, returns of consumable wellness and nutrition products may be restricted, particularly where packaging or safety seals have been opened.
Where a return is approved, we will explain how the product should be returned and whether collection or another return arrangement is available.
Nothing in this policy excludes remedies required by applicable law for defective, incorrect, misrepresented, or otherwise qualifying products.
Unless otherwise required by law or expressly approved by Syncwellon, we may not accept returns for:
Products that have been opened, used, or consumed when the issue does not qualify for a remedy.
Products damaged through improper storage, misuse, or handling after delivery.
Requests arising solely from a change of mind, personal preference, or failure to review the product information before purchase.
These restrictions do not override any applicable consumer rights.
Once a request has been reviewed and approved, we will confirm the applicable refund or other resolution.
Approved refunds will generally be issued to the original payment method, where supported by the payment provider. If that is not possible, we will contact you to arrange an appropriate alternative.
Please allow approximately 5–10 business days after refund approval for the refund to be processed. The time taken for the funds to appear in your account may depend on your bank or payment provider.
The estimated timeline should be confirmed against your actual payment gateway and refund process before publication.
Original shipping charges and return-shipping charges will be handled according to the circumstances, the applicable policy, and applicable law.
Where the issue is attributable to an incorrect, defective, damaged, or otherwise qualifying product supplied by us, we will review the appropriate resolution, including applicable shipping costs.
If you wish to cancel an order, contact us as soon as possible.
If the order has not been dispatched, we will review whether cancellation is possible. If payment has already been collected and cancellation is approved, the applicable refund will be initiated.
Orders that have already been dispatched may be subject to additional restrictions, without affecting rights provided by applicable law.
If your payment was debited but the order was not confirmed, or you believe you were charged more than once, contact us with the transaction reference and any relevant payment confirmation.
We will verify the transaction and coordinate the appropriate resolution with the payment provider.
Contact our customer support team with your order details and a description of the issue.
Syncwellon Customer Support
Email: info.syncwellon@gmail.co
Please retain the product and its packaging until we provide instructions. Do not send a product back without contacting us first.
Syncwellon may update this policy from time to time. The latest version will be published on this page.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.
